I was impressed with the service and the state of the shop while I was there. I was also impressed with the fact that the shop guy was willing, even eager, to show me the work that was necessary and the completed work done. I loved that my request to see the finished product was immediately and cheerfully agreed to, that my van was pulled BACK into the shop, and put back up on the lift so that they could show off what they've done. Every employee to the last man is a gentleman, using polite language and good manners. They were not sloppy in any respect that I could see. The owner keeps ears and eyes on the shop and the customer sitting area, and to good effect; he was not only able to be sure of the treatment of his customers, but was also able to expedite the part search necessary for my van. Overall, a well-oiled machine!